Welcome to SolutionsInfoway Support Services Pvt Ltd !

The following Terms and Conditions document is a legal agreement between SolutionsInfoway Support Services Pvt Ltd , hereafter “the Solutions”, and “the Client” for the purposes of website design or development and other services provide by the SolutionsInfoway Support Services Pvt Ltd. These Terms and Conditions set forth the provisions under which the Client may use the services supplied.

The SolutionsInfoway Support Services Pvt Ltd is an Internet web design provider offering the Client graphical design, HTML, CSS, Javascript, PHP, and other related computer programming languages.Solutions also provides Print designs, Corporate Branding and Identity, Social Media Promotions.Please carefully review these terms and conditions before using any service being offered on the website.By accepting a quote, you agree to and accept the terms and conditions of SolutionsInfoway Support Services Pvt Ltd. Acceptance can be verbal, by email, payment of Initiation, signing a quote. If you don’t agree with these terms and conditions, you may not use this website.

Project Terms

• All estimates/quotes are based on our understanding of your requirements and as per given time-frame.Any changes to the functionality including micro-improvements, may incur additional costs accordingly.Please ensure and clarify our understanding in a face to face meeting.
• By accepting a quote, you agree to and accept the terms and conditions of SolutionsInfoway Support Services Pvt Ltd. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
• Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
• Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be tolerated by SolutionsInfoway Support Services Pvt Ltd.
• Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
• Our websites are generally tested on PCs and include near recent versions of following browsers: IE,Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
• SolutionsInfoway Support Services Pvt Ltd will make every effort to complete the project/changes in the given time frame. Reasonable delays are accepted if functionalities are redefined or modified.
• If required, a quote we will include registration charge also or which will be submitted separately and approved by the client.

Digital Marketing Package  or Digital Strategy Package Terms:

All digital marketing/strategy packages are for a minimum of 1year period. Thereafter, cancel anytime with clear one month email notice.They are billed monthly and are payable by the 1st of every month.Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients.There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party softwares or marketing expenses are included.

Solutionsinfoway Support Services Pvt Ltd employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately.Any urgent tasks will be charged separately.Support requests need to be sent via email to mail@solutionsinfoway.com

Free Maintenance

Solutionsinfoway Support Services Pvt Ltd. provides Six Months free maintenance towards all kinds of errors occurred in run time.

Quotation Validity

The quotation is valid for 14 days. Prices are subject to change without notice after the expiry of the quotation.

Material rights

Solutionsinfoway Support Services Pvt Ltd reserves the right to refuse to handle:

• Any Product/Service that is unlawful or inappropriate.
• Any Product/Service that contains a virus or hostile program.
• Any Product/Service that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.
• Any Product/Service that constitutes a criminal offence, or infringes privacy or copyright.

Payment/Refund Terms:

The Client’s approval for work to commence shall be deemed a contractual agreement between the Client and Solutionsinfoway Support Services Pvt Ltd. The approval for the work can be, inter alia, through either an email confirming back the quote (with the quote document attached) or the quote document signed by the Client.

Note: Payment of the advance fee indicates that the client accepts these terms and conditions, and approves to commence the work.

Accept domestic and international payments with different payment options. Choose from a range of integrations to give the best checkout experience to your customers.

We allow our customers to process payments online and pay with their credit cards or cheque right on our website.

• All prices are quoted in currency preferred by client.
• All invoices are to be processed as per the schedule via your preferred method of payment.
• Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to product or service Delivery.
• Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.
• Solutionsinfoway Support Services Pvt Ltd reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

Due date: Is the date on which the payment is due as per the terms on the invoice/proposal

Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.

Debt Collection:  Client is provided a further 7 days after late payment fee is applied to pay the invoice.Failure to pay will result in the outstanding amount referred to a debt collector. Solutionsinfoway Support Services Pvt Ltd will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors,administration charges, legal fees) will be referred to the client for processing.

• If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails.
• All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
• Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 15 days before the renewal date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.